OVERVIEW: 

Reporting to the Chief Operating Officer, the Branch Director directs the operations of the branch and ensures that all home care support and client services are delivered in a safe, efficient, and effective manner, in accordance with established quality standards, and applicable state and federal regulations. The Branch Director also participates in the branch’s business development efforts to expand its client base and promote revenue growth. The Branch Director assumes management responsibility for the fiscal and operational activities of the home care agency and is responsible for long-term planning, organizing, directing, and staffing of the Branch. The Branch Director plans and develops new programs, recruits and interviews office personnel and establishes procedures for measuring quality care and organizational performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Organize and administer all services and office operations within the services areas.

• Oversee recruitment, screening, selection, and training for all field and administrative staff.

• Implement and interpret service and operations policies.

• Execute strategies contributing to client census and caregiver roster growth.

• Lead branch to manage, implement, use, monitor and analyze incoming data entries from the Electronic Visit Verification (EVV) system.

• Execute strategies to accomplish 100% EVV utilization and compliance by caregivers. 

• Develop and execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention.

• Implement and interpret service and operations policies.

• Delegate duties and establish proper accountability for staff members.

• P&L responsibility for the branch office.

• Create and promote a culture committed to the highest quality customer service.

• Coordinate recognition program within the company.

• Coordinate timesheets and complete payroll entry forms for submission to Payroll.

• Supervise the implementation of training and in-service meetings each quarter, teaching all or part of the training, as necessary.

• Process authorizations to ensure updated information is documented on the clients’ files, schedules, and computer system.

• Coordinate the opening of new cases with the Client Services Coordinators.

• Ensure all documentation is accurate and up to date for all client and employee files.

• Arbitrate grievances reported from field or administrative staff personnel and clients.

• Perform monthly service calls to clients to ensure adequate caregiver performance and client satisfaction.

• Coordinate follow up on critical incidents and regulatory reporting.

• Adhere to company HR and compliance requirements while complying with regulatory standards.

• Must be available to be on-call, as needed.

• Other tasks or duties assigned by Management.

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with policies and procedures is a responsibility of all our associates. It is a part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities

• All associates are expected to report any violation of our policies and procedures.

• All associates are expected to conduct themselves in an ethical manner consistent with our mission statement and Standards of Conduct

• All associates are expected to protect the privacy of protected records and must conduct themselves consistent with all applicable laws and policies regarding privacy protection, including HIPAA and state specific privacy laws

COMPETENCIES/SKILLS:

• Planning/Organizing - efficiently prioritize work activities; gather and analyze information  

• Communication – Communicates persuasively; listens and gets clarification

• Computer proficiency- Navigate Microsoft Office suite, EMR systems and applicable internet resources 

EDUCATION AND/OR EXPERIENCE:

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required

• Minimum of 2 years of experience in non-skilled home health care administration or operations management 

• Experience coordinating home care services

• Valid driver's license and access to reliable transportation

• Availability to be on call

• Excellent oral and written communication skills

• Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation

• Have a strong working knowledge of all program rules, procedures, and company rules and procedures

PHYSICAL DEMANDS:

• Regular requirement to sit; use hands to touch, handle or feel.

• Occasional requirement to stand; walk and reach with hands and arms

• Occasional requirement to lift and/or move up to 10 pounds.

• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.
   

  In the U.S., the salary range for this position is $65,000 to $78,000 per year, which factors in various geographic regions. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A discretionary bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.